Return policy
Returns, refunds and damaged goods.
Bell Plaster handles return requests clearly and fairly. This policy applies in addition to your rights under the Australian Consumer Law and covers change of mind returns, faulty goods, damaged deliveries and incorrect items.
Return decision guide
Can it come back?
Use this as a quick guide before sending a return request. Final approval depends on the item, condition, proof of purchase and reason for return.
Faulty, damaged or incorrect
Report issues early, before the site moves on.
If your item is faulty, damaged on arrival or not what you ordered, contact Bell Plaster as soon as possible.
We recommend inspecting your order upon delivery and reporting visible damage within 48 hours for faster resolution.
Photograph the issue
Take clear photos of the product, packaging and any visible damage before moving or disposing of anything.
Send order details
Include your order number, receipt, tax invoice or confirmation email so the purchase can be checked.
Describe the problem
Tell us whether the item is damaged, faulty, incorrect, missing or unsuitable.
Change of mind exclusions
Some products cannot come back for change of mind.
Return request
How to start the process.
Contact our team before returning any product. We will review your request and provide the next steps.
Contact Bell Plaster
Email info@bellplaster.com.au, call (03) 9388 1669, or visit us in store before returning any product.
Provide the details
Send your order number, proof of purchase, reason for return and photos if the item is damaged or incorrect.
Wait for instructions
We will confirm whether the return can proceed and how it should be handled.
Inspection and outcome
Once received and inspected, approved refunds are usually processed within 3 to 5 business days.
Refunds and outcomes
Approved returns are inspected before refund.
Once a return is approved, received and inspected, refunds are usually processed within 3 to 5 business days. Timing may vary depending on your bank or payment provider.
Depending on the issue, Bell Plaster may offer a replacement, full refund, repair or partial refund where appropriate.
Common questions
Quick answers before you send it back.
These points cover the common return questions for builders, contractors and customers before arranging a return.
Can I return an item if I change my mind?
Yes, most online purchases can be returned within 30 days if they are unused, in original packaging and in resaleable condition. Proof of purchase is required.
Do you charge a restocking fee?
A 20 percent restocking fee may apply for non faulty change of mind returns.
Who pays for return shipping?
For change of mind returns, return shipping costs are your responsibility unless the item is faulty.
Can I return plasterboard or bulky materials?
Contact us first. Bulky materials may require approved return logistics and additional freight costs may apply.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with photos of the product and packaging, a description of the issue and your order number or proof of purchase.
How long does a refund take?
Refunds are usually processed within 3 to 5 business days after the returned items are received, approved and inspected.
Need help with a return?
Send your order number, photos if relevant, and a short explanation. The team can confirm the correct next step before you move anything.